Last updated: January 2026

Because we sell digital products with instant delivery, refunds are handled differently than physical goods. Please read this policy carefully before purchasing.

1. General Rule

All sales of digital products — including license keys, downloadable files, and account credentials — are final once the product has been delivered or revealed.

2. Eligible Refunds

You may request a refund if:

• The product was never delivered and support cannot resolve the issue.
• The license key or credentials are invalid and no replacement is available.
• The product is materially different from its description on the site.
• You were charged twice for the same order.

3. Non-Refundable

• Buyer's remorse or accidental purchase after delivery.
• Compatibility issues you could have verified before purchase.
• Products revoked by the original provider due to your misuse.
• Crypto payments where the network fee exceeds the refund amount.

4. Replacements First

For invalid or non-working keys, we will attempt to issue a replacement from our stock before processing any refund. Most delivery issues are resolved within 24 hours.

5. How to Request

Open a support ticket from your account within 7 days of purchase, include your order ID, and describe the issue. Our team will respond according to our SLA.

6. Processing Time

Approved refunds are issued to the original payment method. Card refunds typically arrive in 5–10 business days. Crypto refunds are sent to the wallet you provide and are subject to network confirmation times.

7. Chargebacks

Please contact us before initiating a chargeback — we can almost always resolve the issue faster directly. Fraudulent chargebacks may result in account suspension.

8. Contact

Questions about a refund? Reach out via our contact page or open a ticket from your account.